Isomorphic AI
Isomorphic AI's Fulfillment Policy
Our commitment is to offer transparent and customer-centric policies that govern the fulfillment of our online machine learning consulting services. Please read the following terms carefully to understand how we manage refund, delivery, return, and cancellation policies to ensure your utmost satisfaction and protection.
Refund Policy
Service Satisfaction Guarantee: We stand behind our consulting services. If you're not satisfied with the service received, please contact us within 7 days of service completion. We will work with you to address your concerns, offering revisions or adjustments as necessary.
Refund Eligibility: Full refunds are available under the following conditions:
The consulting service was not delivered as per the agreed-upon scope of work.
Cancellation of services by Isomorphic AI due to unforeseen circumstances.
Non-Refundable Circumstances: Refunds will not be issued for:
Services completed as per the agreed scope of work.
Minor dissatisfaction where the service has otherwise met the contractual obligations.
Delivery Policy
Consulting Delivery: Our consulting services are delivered online via email, video conferencing, or other digital methods agreed upon at the start of the consulting agreement.
Timeline: The expected timeline for the delivery of consulting services will be outlined in the service agreement. We commit to adhering to these timelines, barring unforeseen circumstances.
Return Policy
Given the nature of our online consulting services, there are no tangible goods to return. However, should there be a need to revisit the service delivered due to non-fulfillment of agreed objectives, please refer to our Refund Policy.
Cancellation Policy
Customer Cancellation: Customers can cancel their consulting service orders within 48 hours of the initial purchase without incurring any fees. Cancellations after this period may be subject to a cancellation fee as outlined in the service agreement.
Subscription-Based Services: For ongoing subscription-based consulting services, customers may cancel their subscriptions with a 30-day notice. Refunds for partial months will not be provided.
Isomorphic AI Cancellation: We reserve the right to cancel any services due to non-payment, breach of agreement, or other significant reasons. Customers will be notified in advance in such cases.
Implementation of Policy
Transparency: This policy is accessible on our website, ensuring that our customers are fully informed of our practices.
Customer Support: For any queries or concerns regarding our fulfillment policies, please contact our customer support team.
Dispute Resolution: In the event of a dispute, we encourage customers to contact us directly to find a resolution. We are committed to fair and equitable solutions.
Isomorphic AI is dedicated to providing high-quality machine learning consulting services. Our fulfillment policies are designed to protect both our customers and our business, ensuring a transparent, fair, and satisfactory service delivery process.